The majority of issues entrepreneurial organizations face are rooted in either people or process. And if your processes have not been defined, optimized, documented and delegated, you aren’t giving your people one of the most important tools they need to do their jobs well — your Business Playbook.
With our 2-Day workshop and 7-Day document turnaround, together with ongoing coaching and support, we help you get your core processes Defined, Optimized, Documented and Delegated in a fraction of the time it would take to do on your own.
Our facilitators are Lean Certified experts who bring a Lean mindset to optimizing your Core Processes, guiding your teams so they can easily expose wastefulness, inefficiencies, and gaps.
For an entire year following the delivery of your Business Playbook, we remain engaged with your Process Champion to serve as an Accountability Coach to help you get to full implementation.
Many organizations have no documented processes for their employees to follow and no Business Playbook. Others have some documentation, but the processes are not updated regularly and consistently followed. As a result, their outcomes are inconsistent, both customers and employees are frustrated, and profitability suffers. Process Optimizer Co-Founders Michael Erath and Heidi Berger came together to solve the issue.
Each has experienced the frustration and chaos of undefined and undocumented process – Michael in his own manufacturing business and Heidi in her experience as an executive with PF Chang’s. Each wrestled with resistance from others who said it would take too much time, stifle creativity or cost too much.
But what they knew and experienced was that the real costs of weak or lacking processes in any business are inefficient and confused employees, inconsistent outcomes, disappointed customers and a lack of profit.
In 2016, they partnered to create Process Optimizer® and built a team of expert facilitators who will help your organization define, document and OPTIMIZE your Core Processes so you’ll have consistent outcomes, happy employees, delighted customers, and increased profitability.
"Who knew documenting Core Processes would be so fun! The Process Optimizer™ was great and super-efficient. It helped minimize what would take most companies
9-12 months of time into 2 days.
I’m a huge fan of their work."
"We were able to accomplish in two days what would have taken months if we had tackled the Process Component™ on our own. The outcome was a business playbook with clear mapping of all our major processes, broken down into steps and checklists we were able to use to significantly improve our training, reduce mistakes and increase efficiency, which ultimately, led to happier customers."
"We spent two amazing days mapping and optimizing our core processes. The workshop generated impactful, cross departmental, real teamwork, while also building insight into what was — and was not — working well for us. The Process Optimizer™ experience was powerful and worth every penny.”
Design processes that make consistency, reliability and scalability a reality
Build teamwork, momentum and confidence
Feel confident knowing your business operates efficiently — even without you there
You started your business to ultimately enjoy a life of freedom. You want your business to run on its own, whether you’re right there in the office or paddle boarding on Lake Tahoe. The thing is, your people are spinning their wheels, operating in silos, not working in harmony and producing inconsistent results. This makes you feel frustrated and trapped.
It’s time to break free. Our team of Certified Process Optimizers support our clients by strengthening the Process Component™ following the Process Optimizer’s Proven Process™. Put simply, we help you do in a total of 9 days what would take 9 to 12 months, or more, to accomplish on your own. It’s time to build your playbook, teach it to your people and enjoy a life of freedom.
Schedule your call and we’ll help you design and implement a plan that inspires your employees to work together efficiently, creates insight for your leadership teams and uncovers new opportunities along the way.
95% of organizational issues are related to processes and people. So if you lack an efficient way to document processes, your people will become liabilities. This scenario is not uncommon. It’s often hard for business owners to objectively see where inefficiencies disrupt workflow, paralyze growth and impact results. Complete this self-assessment and begin to uncover all your hidden deficiencies.